Business Consultant & Project Manager

My Background

Consultant with over 25 years of experience spanning projects in the government, chip manufacturing, telecom, and small business sectors.

Hands-on experience in all phases of the project life cycle including project management, business and requirements analysis, development, quality assurance testing, change management, reporting, customer training, and post roll-out support.

Versatile strategist recognized for having strong communication and collaboration skills, business acumen that translates into decisive action when difficult decisions must be made, and expertise in interpreting company vision and strategy and turning those visions into plans that deliver results.

My Background

Consultant with over 25 years of experience spanning projects in the government, chip manufacturing, telecom, and small business sectors.

Hands-on experience in all phases of the project life cycle including project management, business and requirements analysis, development, quality assurance testing, change management, reporting, customer training, and post roll-out support.

Versatile strategist recognized for having strong communication and collaboration skills, business acumen that translates into decisive action when difficult decisions must be made, and expertise in interpreting company vision and strategy and turning those visions into plans that deliver results.

Years of Business Consulting Experience

Years of Project Management Experience

Max Size of Teams Managed

Years of Online Marketing Experience

Becky managed the projects for the largest Remote Managed Services customer, whom I am Program Manager for. She is the most detailed, document driven Project Manager I have worked with, which is absolutely critical in managing large, international, just in time minded customers. She is also very personable and easy to work with. I strongly recommend Becky to manage large, fast paced customers, as I’ve witnessed her ability to mange them with confidence, persistence, and accuracy.

– Jennifer Day, Former Senior Program Manager at NEC Corporation of America

WHAT I DO BEST

Project Management
Plan and manage both technical and non-technical projects with in-house and distributed teams that are delivered on time and within budget with high customer satisfaction ratings.
Account Management
Manage customer accounts to ensure delivery of all milestones and look for up-selling opportunities,
Teamwork
Manage and work with diverse teams that span different time zones, skill sets, and cultures.
Digital Marketing

Hands-on experience with digital marketing tools and implementation including website and funnel design, reputation management, social media marketing, paid advertising, search engine marketing, and email outreach and automation.

Business Analysis & Strategy Implementation
Analyze current business problems, propose solutions that focus on usability and utilizing best-fit technologies, plan and implement strategy, test and analyze results, and report on results.
Communication
Build strong customer and team relationships through proactive communication, issue resolution, and recognition.
Innovation to Increase Efficiency
Innovate processes and procedures to increase efficiency and the ability to easily train new team members.
Project Management
Plan and manage both technical and non-technical projects with in-house and distributed teams that are delivered on time and within budget with high customer satisfaction ratings.
Business Analysis & Strategy Implementation

Analyze current business problems, propose solutions that focus on usability and utilizing best-fit technologies, plan and implement strategy, test and analyze results, and report on resu

Account Management
Manage customer accounts to ensure delivery of all milestones and look for up-selling opportunities,
Teamwork
Manage and work with diverse teams that span different time zones, skill sets, and cultures.
Communication

Build strong customer and team relationships through proactive communication, issue resolution, and recognition.

Innovation to Increase Efficiency

Innovate processes and procedures to increase efficiency and the ability to easily train new team members.

Digital Marketing

Hands-on experience with digital marketing tools and implementation including website and funnel design, reputation management, social media marketing, paid advertising, search engine marketing, and email outreach and automation.

Rebekah has helped me with digital marketing for a number of clients and really excelled at both the big picture strategy piece (including making lots of helpful suggestions) and the detailed management of eBook creation, blog management, etc. She’s an invaluable resource and a great addition to our team!

– Elizabeth Nofziger Dyrsmid, Co-Owner at Groove Digital Marketing

WORK EXPERIENCE

Jucebox Local Marketing Partners
Marketing Consultant

2012-Present

  • Perform marketing audits for local businesses. Conduct a qualitative and quantitative analysis of the businesses’ current marketing strategy to determine if results are being measured and if they are in line with their projections. Identify the challenges and the opportunities the business can pursue that are in line with their goals, resources, and budget.
  • Design custom marketing solutions to improve clients’ marketing ROI, increase their marketing reach, and improve their retention, resell and referral processes.
  • Implement marketing solutions that encompass website and funnel design, improving reputation, social media marketing, paid advertising, search engine marketing, and email outreach and automation.

Groove Digital Marketing
Account Manager

2014-2016

  • Managed inbound marketing client accounts including onboarding and content delivery planning, project execution, and results tracking using HubSpot.
  • Bi-weekly blog content planning and editing for Groove’s own blog including assisting with the creation of lead magnets. podcast editing and creation of blog posts from all podcasts.

NEC Corporation of America, Inc.

1997-2012

Program Manager / Project Manager

(2011–2012)

  • Organized and managed projects for international remote managed services clients with a focus on VOIP network projects.
  • Built strong customer relationships; proactively resolved issues; increased customer satisfaction.
  • Audited financial reports; verified customer’s CMDB; reviewed performance reports.

Service Desk Manager 

(2007-2011)

  • Provided service support to Telefunken Semiconductors America (previously NEC Electronics America)

  • Managed team of 7 Desktop Support Technicians providing 24×7 help desk and technical support.

  • Within 6 months reduced call queue by more than 80% and reduced calls to less than 10 per day.

  • Reduced software engineer’s workload by 50% and network engineer’s by 10% with efficient scheduling of operational procedures.

  • Institution of comprehensive Service Desk Knowledge Base in SharePoint reduced staff training time from approximately 4-6 months down to 4-6 weeks.

Resource Manager for Application Support Team

(2005-2007)

  • Coordinated schedules for a team of 16 Application Support Engineers across 12+ projects.
  • SOX Audit: Coordinated gathering of the deliverables required for the SOX Audit.

OTHER ROLES AT NEC

Lead Senior Quality Assurance Engineer (1997–2005)
Rational Tools Administrator (2000–2004)
Build/Install Coordinator (1997–2000)

Becky is one of the best Project Managers I have ever worked with. She has a great aptitude to break down a business challenge into measurable objectives and track them to completion. She lead multiple projects for my team and delivered each of the projects successfully, on time and within budget. She has excellent people skills and earned the respect of the larger team towards an effective delivery of the project. She is on time and has a perfect rhythm for leading large projects. I wish her best of success in her future as she would be a great asset to anyone looking for a world class Program Manager.

– Basit Shiekh, Senior Manager at OpenText

Get In Touch

I am currently available for interviews for part-time and full-time positions that are remote or located near Roseville, CA.

Get In Touch

I am currently available for interviews for part-time and full-time positions that are remote or located near Roseville, CA.

15 + 9 =

Business Consultant & Project Manager

Rebekah Richards